Cannot uninstall prtg

The software uninstall dialog guides you through the uninstall process. Step 3. Confirm the removal of the software with Yes. Step 4. Step 5. Confirm a system restart with Yes. Step 6. After the system restart, the software is removed, but there is still some custom data in the PRTG program directory.

If you have uninstalled an entire PRTG installation or a remote probe installation, your monitoring data is still stored on the system. For more information, see section Data Storage. Step 7. Depending on the installed products, not all uninstall programs are available. Step 2. If asked, confirm the question of the Windows User Account Control with Yes to allow the program to uninstall.

The software uninstall dialog guides you through the uninstall process. Step 3. Confirm the removal of the software with Yes. Step 4. Step 5. Confirm a system restart with Yes. If you already have a remote probe installed outside your LAN and the remote probe is disconnected because of this, follow these steps:. In the installation approach with the assistant, PRTG guides you through the installation process. If you Download the Remote Probe Installer directly , you have to install the remote probe without the assistant.

If PRTG advises you to manually update your remote probe, open a web browser on the remote computer and download the remote probe installer as described in this section. Step 4: Install a New Remote Probe. Wait until the installation is complete. The remote probe then automatically connects to your PRTG core server. If the remote probe successfully connects to your PRTG core server, you can complete the setup of your new remote probe.

If any is not an option for you, cancel it in the Allow IP Addresses field and enter the IP address of your remote probe instead. The remote probe is now installed on your computer as a Windows service.

Step 5: Approve the New Remote Probe. In the installation assistant, click Installation Done. If you successfully installed the remote probe from a PRTG Hosted Monitor installation, you see the following dialog box. Click Approve and auto-discover to include the new remote probe and network in your device tree and to start the auto-discovery.

It discovers devices and automatically creates suitable sensors. Optionally, click Approve to only approve the remote probe without the auto-discovery. The remote probe appears in your device tree. For unwanted remote probe connections, click Cancel. A new window appears in the lower-right corner. Click Deny to deny the new remote probe. PRTG automatically denies future remote probe connections from this device. If you deny the remote probe in the device tree, it does not uninstall the remote probe, but only denies access to the PRTG core server.

The remote probe continues to run on the target system until you uninstall it manually. Once approved, PRTG automatically opens the new remote probe in the device tree and creates a set of sensors for the remote probe to ensure you can immediately detect bottlenecks on the remote probe system. We recommend that you keep these sensors. You can now create groups, devices, and sensors for monitoring via the new remote probe. You do not have to approve remote probes after updates.

Debugging Remote Probe Connection Issues.